Service Orientation
Looking for ways to help people.
Reading Comprehension
Reading work-related information.
Coordination
Changing what is done based on other people's actions.
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Speaking
Talking to others.
Active Listening
Listening to others, not interrupting, and asking good questions.
Negotiation
Bringing people together to solve differences.
Time Management
Managing your time and the time of other people.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Administrative
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Social Perceptiveness
Understanding people's reactions.
Writing
Writing things for co-workers or customers.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Learning Strategies
Using the best training or teaching strategies for learning new things.
Systems Evaluation
Measuring how well a system is working and how to improve it.
Persuasion
Talking people into changing their minds or their behavior.
Complex Problem Solving
Noticing a problem and figuring out the best way to solve it.
Monitoring
Keeping track of how well people and/or groups are doing in order to make improvements.
Management of Financial Resources
Making spending decisions and keeping track of what is spent.
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